Shipping Terms
Free shipping is provided on all orders over 99$ before taxes.
Orders Placed:
Monday to Friday BEFORE 1:00 PM EST* will be picked up from our warehouse the same day.
All weekend orders will be shipped on Monday.
Once your order has been shipped, you will receive an email providing you with the tracking number
and a link to their tracking website.
NOTE: We have the right to refuse any order that has destination postal code which is within
remote rural shipping regions, exceeds a weight, or exceeds our maximum box size. All
shipping rates are per order equaling one maximum package, additional packages will be
subject to an additional charge.
Remote is defined as islands and highlands; a postal code that is difficult to serve; or a suburb/town
that is distant, inaccessible, or infrequently served.
Special Instructions
At this time, we are unable to issue special shipping instructions to the delivery driver (i.e. leave
package with neighbour, leave package on porch, etc…) You may leave a note for the driver on your
door with special instruction, however, the delivery of the package remains at the discretion of the
Charges for Wrong Address
An additional fee of $10.00 may apply for an incorrect shipping address.
1. When customers provide incorrect addresses or locations, shipping carriers charge us
an additional fee for re-routing packages to the correct address. With this, we will pass
on this additional charge to you, as the customer. Though this case rarely happens as
we always attempt to contact customers first prior to shipping the package. This is
applicable to addresses that look questionable.
2. Incorrect address resulting in your package being lost. We cannot be held liable in case
you enter an incorrect address, and the item is shipped to another person or address
and cannot be recovered. We will charge you the total price again if you place another
order with the correct address. Refunds are non-negotiable for mistakes or matters that
are out of our control.
Lost Orders
We will be providing tracking details by email to all customers for orders placed on our website. The
customer is the one responsible for keeping track of the package.
Customers who fail to receive their orders within the ETA must inform us within the first 15 days after
the shipment date. This way, we can investigate and resolve the issue immediately. We will not be
held responsible for lost orders that we weren’t notified about for the allotted period after the
shipment date.
Charges for Refused Orders
Customers will receive a refund minus the shipping fees included for
products that are refused or undelivered.
If we are sending a package through our shipping carrier and they cannot deliver the package to you
despite multiple attempts, the carrier will charge us the usual shipment charge for returning the
package to our warehouse.
In turn, we will have to charge the fee to you, the customer. This is also applicable for packages that
are delivered to your door but is refused. We consider these instances as “Product Return.” You will
get a refund for the purchase price minus the outgoing and incoming shipping charges incurred from
shipping your package as well as receiving an undelivered or refused package.
Important Note: Though refused or undelivered package doesn’t really happen. We always extend
our efforts to contact you prior to initiating returns or charging you with any fee. However, we always
encourage customers to take time double-checking the shipping address and stay updated with the
tracking information that is sent via email. We guarantee our customers that tracking details will be
sent out to their emails shortly after their orders leave our warehouse.
Missing or Damaged Merchandise / Damaged Orders Policy
You have a maximum of 3 (three) business days upon receiving the package to notify us about any
damages you see on the product or if there are any missing items from your order.
If your order was damaged during shipment or if items are missing your order, notify us as soon as
possible. You have 3 (three) business days after receiving the package to send us an email or
contact us for us to notify the carrier and file a claim. Make sure that you keep all the packaging
materials as well as the box intact just in case the carrier wants to check on the package’s condition.
EST is Eastern Standard Time